Hi,
I'm Juan!
I've seen software from almost every seat: the demo, the discovery call and the weekly check-in. Now I'm in the UX designer's seat.
Case studies
Mobile feature
Day One
Helping first-time enrollees choose a health plan they actually understand
Web platform
Beacon
Helping older adults build confidence online and giving their caregivers time back
Client project
TiriVelo
Showing pet owners exactly what a pet care marketplace checks before they hand over their keys
Working app
Unstuck
Helping burned-out employees see which parts of their job can still change
"Juan approached this process positively and demonstrated a willingness to listen, incorporate feedback, and improve his work rather than treating an initial design as the final answer."
Michael Navarro, Founder and CEO, TiriVelo
About
For 10 years, I worked with healthcare and education clients at Phreesia, Tebra and Amplifire. I ran demos, led discovery calls and met every week with clinic staff and enterprise leaders. A big part of my job was bringing what clients told me back to our Product teams. I didn't have the title yet, but I was already doing the part of UX I love most: understanding what people need and why.
Today I'm a UX designer, trained through Designlab's UX Academy. I'm especially drawn to healthcare, where I spent my career, and to people who feel left behind by technology. I care about plain language, accessibility and testing with real people. My projects keep proving that one unclear word can make someone give up.