Hi, I'm Juan. I'm a UX designer with 10 years in healthtech, focused on making complex tools easy to understand.
About
For 10 years, I worked with healthcare and education clients at Phreesia, Tebra and Amplifire. I ran demos, led discovery calls and met every week with clinic staff and enterprise leaders. A big part of my job was bringing what clients told me back to our Product teams. I didn't have the title yet, but I was already doing the part of UX I love most: understanding what people need and why.
Today I'm a UX designer, trained through Designlab's UX Academy. I'm especially drawn to healthcare, where I spent my career, and to people who feel left behind by technology. I care about plain language, accessibility and testing with real people. My projects keep proving that one unclear word can make someone give up.
Experience
UX Designer · Designlab UX Academy · 2025 to 2026
Senior Account Manager, Patient Access · Phreesia
Account Manager · Phreesia
Strategic Account Manager · Tebra (formerly Kareo)
Client Engagement Director · Amplifire
Alliance Development Manager · Amplifire
Skills
User Research & Discovery
AI Tools Management
Wireframing & Prototyping
Usability Testing
Interaction Design
Bilingual Communication
Projects
Testimonials
"Juan approached this process positively and demonstrated a willingness to listen, incorporate feedback, and improve his work rather than treating an initial design as the final answer."
Michael Navarro, Founder and CEO, TiriVelo
"The Trust & Safety page required him to organize a significant amount of information around provider verification, safety practices, and trust signals while keeping the experience approachable and easy to understand."
Ryleigh Valladarez, Design Lead, TiriVelo